Customer service?

Imagine you moved to a new country and needed to open a bank account where to send your paycheck and where to do all your financials. You wanted to play it smart and called the bank in advance to make sure it was going to be open. Since you move around with two little kids in tow you really don’t want to waste a trip to the bank. Also, finding parking and eventually parking your car in a tiny spot wasn’t that easy either. Well, imagine you walked into the bank 45 minutes before closing and the teller looked at you as if you were really bothering her. Imagine she opened her mouth and confirmed that feeling, telling you that everybody was in meetings right now and that she really didn’t know how to open an account. Imagine she just told you to come back another day. Imagine how unfair that would feel, and how you would start telling her how you had called in advance and that the bank was supposed to be open. Imagine she then told you, well, yes the bank was open but no one was here to attend clients, and that yes, maybe wait but that it could be a really long wait. It could be that the bank would close before that meeting was over. Imagine she wasn’t even feeling sorry at all, and that you started apologizing for the inconvenience you were causing her. Imagine you knew already that you wouldn’t win that battle, that you would leave that bank without opening a bank account. Don’t you think you would still want to argue with her? So that she just says she was sorry?

I have a feeling this is not going to be the last time that I will have to leave a bank or store and tell them that I wasn’t interested in their business anymore. I know most people here couldn’t care less, but it really helps me blow some steam and save my face. Really. And I really had a hard time to not lose it! What is wrong with people here, have they never heard those magic two words? And how can they not care if they get our business or not?